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Video Banker

Video Bankers provide the personal service you expect with added convenience, making transactions quicker and easier while maintaining the personal touch clients have come to expect.


Added Convenience
Local Customer Service
User-Friendly and Intuitive

Our Video Bankers make completing transactions quicker, easier, and more convenient, while providing the same personal touch that you have come to expect.

Note: Video Banker is currently available at the following locations: Cross Plains, Fitchburg, Middleton, Old Sauk, Sun Prairie, Verona, and inside UnityPoint Meriter Hospital. 

Video Banker FAQs

A: The Park Bank Video Banker refers to our Interactive Teller Machines, or ITMs. We are introducing our Video Bankers as a way of providing additional benefits to our clients. This machine can complete most of the transactions you might walk into a bank branch to complete, all with the convenience of an ATM. You can complete transactions without ever having to leave your vehicle – just like driving through a drive-up lane.

A: You can:

  • Deposit checks and cash
  • Withdraw cash
  • Make loan payments
  • Transfer money between accounts
  • Get cash back on deposits
  • Cash checks

You can also input up to 35 items per batch, so if you have multiple checks, multiple bills, or multiple of both, you can do that right at the machine.

A: The transaction itself will typically take about the same amount of time as a transaction with a traditional teller. In fact, it is more likely to save you time as you will not need to enter the branch or fill out a deposit slip.

A: Don’t worry – if you do not want to use the machine, we welcome you to come into the branch to run your transaction!

A: The Video Banker still requires people – the banker you interact with on screen, and people on the back end making sure the machine is functioning correctly. The purpose of the Video Banker is not to eliminate jobs; the purpose is to ensure that banking is accessible and easy for you, our client.

A: Yes! All of the Video Bankers you will see on screen are Park Bank employees right here in Dane County.

A:  Absolutely. Whether you choose to enter a branch or run your transaction with a Video Banker, your deposits will be processed the same way, and your checks will be available on the same schedule.

A: Absolutely! Simply insert your card to use this machine as you would use any other ATM.

A: No, you cannot put coins in the machine, but you can get small amounts of change out, such as when you cash a check.

A: No, you will need to go into a branch for this transaction.

A: You will have the option to adjust the volume of the Video Banker, helping you keep your information more private than at a drive-up without volume controls. And, of course, you always have the option to enter one of our branches to speak with a banker in a more private setting.